- Singapore’s selection underscores its position as a leading global digital hub
- The APAC hub links with global centres to manage monitoring and support for 300+ data centres
Digital Realty, a global provider of cloud and carrier-neutral data centre, colocation, and interconnection solutions, has announced the opening of its new Global Command Center (GCC) in Singapore, enhancing its global operational capabilities with a state-of-the-art facility integrated into its command centre network.
In a statement, the company noted that the new Asia Pacific facility will collaborate with established command centres in North, Central, and South America, Europe, and Africa, serving as a central hub for alarm monitoring, incident management, site support, and customer experience optimisation across Digital Realty’s global platform of more than 300 data centres.
“Our customers rely on us to keep their critical operations running securely and seamlessly, wherever they are in the world. The Global Command Center provides 24/7, real-time oversight of mission-critical infrastructure, with the aim of identifying and responding to potential issues promptly to minimise impact,” said Thomas Gorman, senior vice president, global operations.
“This enhances service reliability and enables our customers to respond faster, operate smarter, and optimise for next-generation AI workloads,” he added.
Driving reliable performance and uninterrupted operations
The GCC builds on Digital Realty’s world-class service, user experience, and operational excellence, offering features including:
- AI-driven predictive analytics and anomaly detection
- Sustainability and energy optimisation tracking across facilities
- Round-the-clock monitoring of portfolio-wide data centre status
- High-performance analytics tools to reduce risk of degradation
- Critical resource mobilisation for site event support (engineers, temporary generators, fuel tracking)
- Recurring wellness checks during extended threats or severe weather events
- 24/7 network connectivity systems monitoring and support
Singapore as a digital hub: Local expertise, global operations
Positioning the GCC in Singapore underscores the nation’s status as one of the world’s most interconnected digital hubs and a trusted gateway for global data exchange. The centre integrates seamlessly with Digital Realty’s regional and global operations teams, enabling coordinated incident management and capacity monitoring.
“Establishing our GCC in Singapore, a critical digital hub, reinforces our commitment to global operational excellence. This move also signifies Digital Realty’s long-term investment in Singapore and the Asia Pacific region, driven by rising demand for high-performance connectivity and AI-ready digital infrastructure,” said Serene Nah, managing director & head of Asia Pacific, Digital Realty.
To support the GCC’s launch, Digital Realty has expanded its team in Singapore and hired new technical and operational talent, strengthening the region’s role as a strategic base for global operations. The centre brings together cross-functional experts across engineering, operations, service delivery, and security.
